Returns & Exchanges
We want you to be completely satisfied with your Smiffys purchase, which is why we offer a 30-day return policy on all unworn items in their original packaging. Please ensure all tags remain attached and the product is in resalable condition to qualify for a full refund.
Initiate Your Return
Log into our returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Place the items securely in their original packaging, ensuring all accessories and tags are included to avoid processing delays.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Take your package to the nearest authorized drop-off point and keep your receipt until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing